Have some questions?

Our staff have compiled a series of frequently asked questions and their answers, as best we know them. We hope this information will address most of your concerns. Remember to check this website frequently to find out “what’s new.” If you need to change your email, please let us know since this is our only way to stay in touch and keep you up to date.

Train safely and sensibly and we look forward to seeing you at the start line.

WHEN DO I GET MY BIB NUMBER? DO YOU MAIL IT TO ME?

Race packets, which include your bib number with attached timing chip, gear check bag, event shirt, and your Official Race Program, are picked up at the Health & Fitness Expo race weekend. Bib numbers will be assigned in early November and will be emailed to all participants by SVE Timing during the week prior to the race. You can also look up your bib number at My Events at Active.com. All entrants must pick-up their own race packets unless they have completed a Packet Pick-Up Authorization Form allowing someone else to pick up for them.

Race-day pick-up is also available for the Half Marathon, 5K and 3K. Fees for Half Marathon race-day pick-up, if any, are to be determined.

WHERE AND WHEN IS THE EXPO?

The 2018 Expo will be at the Monterey Conference Center at 1 Portola Plaza in Monterey. The Expo will showcase merchandise, demonstrations and information from a variety of merchants and vendors on health-related issues. The Expo is also the location for packet pick-up.

Expo hours: Friday, November 9
Saturday, November 10
Noon to 6 PM.
9:30 AM to 6 PM.

A variety of free race-related clinics will be offered on Saturday at the Monterey Conference Center. Schedule and speakers to be determined.

WHAT DO I NEED TO PICK UP MY RACE PACKET?

You must know your race bib number and have a valid photo ID to pick up your race packet. Bib numbers will be sent to all registered entrants by the timing company the week prior to the event. There will also be bib lookup computers at the Expo. If you designate someone else to pick up your packet, they will need to bring a completed Packet Pick-Up Authorization Form to the expo. There is race morning pick up between 5:30 and 6:45 AM to accommodate those who absolutely cannot pick up the day before. Fees for race morning pickup, if any, are to be determined. A packet pick-up tent will be located near the start.  Please know your bib number in advance if you plan to pick up race morning.

No one else may wear the bib number or chip assigned to you without having gone through the official transfer process. Runners found on the course without bib numbers will be removed. Runners caught wearing someone else’s bib number will result in both parties being banned from future Big Sur Marathon events. No non-registered runners (bandits)!

I NEVER RECEIVED A CONFIRMATION EMAIL! WHAT CAN I DO?

If you registered and either didn’t receive email confirmation of registration, bring your photo ID and proof of payment (bank account or credit card statement) to the Solutions Desk located at the Expo. If you can let us know prior to race weekend, we can research in advance. Call 831.625.6226 or email the registrar.

WHAT EVENTS CAN I REGISTER FOR AT THE EXPO?

You can register for any event that is not sold-out. Check the website in advance of race weekend to see if there are any events available for race weekend registration.

CAN I DOWNGRADE FROM THE DISTANCE EVENT I REGISTERED FOR TO A SHORTER DISTANCE EVENT?

If you wish to downgrade from the Half Marathon to the 5K (if not sold-out) or 3K, you may do so by emailing the registrar. There is no refund of the price distance when doing this. There will be an administrative fee to downgrade, amount to be determined.

THE CUT-OFF IS 3 1/2 HOURS. WHAT IF I CAN'T FINISH IN THIS TIME?

To finish the race in the 3 1/2 hours allotted, walkers and runners must maintain a pace of 16 minutes-per-mile. There are several cut-off locations where you might be turned around to ensure you reach the finish within the time limit. These locations will be specified in the Race Weekend Participant Guide available in early November.

WHERE CAN I PARK RACE MORNING? DOES IT COST ANYTHING?

Parking is FREE for race participants and will be available in the Custom House Garages (between Franklin and Del Monte), at Monterey Peninsula College (MPC) and at Del Monte Shopping Center (DMC). Shuttles will take runners from MPC and DMC to the race start. Detailed parking instructions will be available in the Race Weekend Participant Guide that will be posted two weeks prior to race weekend. Return shuttles to both MPC and DMC will also be available from the intersection of Figueroa and the Recreation Trail, near the Half Marathon start.

WILL THERE BE GEAR PICK-UP AT THE FINISH?

If you are planning on a gear bag drop, either bring the bag you received at the Expo or pick one up at one of the gear drop vans. Only the official clear GU-branded bags may be used at gear check. There will be two gear drop vans at the start, one on Cortes Street and one in the parking lot next to Figueroa Street. Your gear bag will be available at the finish near the runner’s food tent. See the start map for exact locations. Please do not place items of value in the gear bag as we are not responsible for lost or damaged items. Clothing found in unclaimed gear bags is donated to charity.

HOW MANY AID STATIONS ARE THERE ON THE COURSE? WHAT WILL BE OFFERED THERE?

Water stations, also offering Gatorade Endurance, will be approximately every two miles on the course. GU will be at miles 5,9 and 9.4. There will be first aid and medical support at all aid stations and at the finish. At the half marathon turnaround there will be a BYOB (bring your own bottle) fill-up station.

WILL THERE BE SOMEONE TAKING PICTURES OF ME ON THE COURSE?

MarathonFoto will be on the course and at the finish taking pictures of walkers and runners. Make sure your bib number is pinned to the front of your clothing as this is how they will identify you. MarathonFoto will get in touch with you following the event or you can look for your pictures at www.marathonfoto.com

WHERE CAN SPECTATORS/FAMILY VIEW THE RACE?

There are many spectator viewing opportunities on the half marathon course. For the race start, spectators may go to Window on the Bay on Del Monte Avenue. Cannery Row is another good spot. Pacific Grove offers the best spectator viewing. There are numerous roads feeding in to Ocean View Blvd. where one can view both outbound and incoming walkers and runners. Spectators are encouraged to come to downtown Pacific Grove and watch the runners on Lighthouse Avenue. Lovers Point Park at Ocean View and 17th Street provides great viewing and live music as well. Check your official Race Program for more detailed spectator viewing information.

HOW SOON CAN I VIEW MY RESULTS AND WHERE CAN I FIND THEM?

Results will be posted on results computers in the Finish Village or you may view them on our website. The Awards Ceremony for half marathon runners will be held race day at 10 AM. Timing is provided by South Valley Endurance.

All half marathon, 5K and 3K  runners and walkers will be listed in our online Official Results Book available in January. You can also download and print an Official Finisher’s Certificate from the online results page.

WHAT CAN I EXPECT IF I AM HURT AND CANNOT RUN OR WALK? DO I GET MY MONEY BACK?

If you have registered for one of our events and cannot participate due to injury or for any other reason, you may take the amount of your entry fee as a charitable donation on your income tax return. Your entry fee is NON-TRANSFERABLE TO A DIFFERENT YEAR AND NON-REFUNDABLE.You do have the option of transferring your entry to another personView the complete cancellation policy.

Booking Protect is a registration protection program available through Active. Com. It is an opt-in offer that enables registrants to purchase coverage for the total cost of their registration and processing fees. If a registrant is unable to attend our event for a reason covered by the Registration Protection offer, they may contact Booking Protect to file a refund application and receive compensation.

Registration protection can only be purchased during the event registration process. The offer will appear on the payment page (immediately following the Order Details summary).  If an entrant decides later that they don’t want this protection, they can cancel up to 14 days after the start of the booked event for any reason – no questions asked. If you wish to cancel your purchase visit https://bookingprotect.com/contact-us/.

If you have purchased Booking Protect, you can submit a refund request via Booking Protect’s easy-to-use online portal at https://bookingprotect.com/refund/.

WHAT IF I WANT A DIFFERENT SHIRT SIZE?

There will be a t-shirt exchange area at the Expo in the t-shirt pick-up room.

CAN I PUSH MY CHILD IN A JOG STROLLER?

Sorry, but for safety and liability reasons, we do not allow baby joggers on the half marathon, 5K or 3K courses. If a walker, you may not carry an infant in a back or front pack. No pets or wheels on the course as well.

WHAT MIGHT THE WEATHER BE LIKE? WHAT IF IT RAINS?

Autumn is traditionally the best time of year on the Monterey Peninsula, but there is a possibility of rain. The weather may be warm if the sun is shining or it may be very foggy. The temperature at the start will likely be chilly, so dress warmly prior to the start of the race. The race will be held as scheduled if it rains.

I ABSOLUTELY CANNOT BE AT THE EXPO ON SATURDAY TO PICK UP MY STUFF!

If you cannot pick up your bib at the Expo, you can do so on race morning between 5:30 and 6:45 AM.  We cannot guarantee your shirt size if you pick up race morning.  The packet pick up tent will be located at the Harbor Dental parking lot on Del Monte Avenue between Figueroa and Cortes.  You need to know your bib number in advance and bring either your photo ID or a photocopy of it.

CAN I WEAR HEADPHONES OR LISTEN TO MY IPOD DURING MY EVENT?

Our organization strongly discourages the use of iPods and other headphone devices by those not competing for prize money or divisional awards. We continue to stress that by using an audio device you will compromise your safety and that of others. If wearing an iPod or other audio device results in you being unable to hear verbal instructions or commands, or approaching vehicles or course marshals on bicycles, you may be asked to remove or turn off the device.

We truly hope you’ll opt to leave your headsets at home and instead let the incredible scenery, the music we provide on the course, and your fellow runners serve as your motivation and inspiration

 

 

 

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