> The Fifteenth Presentation > Event Information > FAQ


Have some questions?

Ok, you are IN! You've successfully registered for the Monterey Bay Half Marathon and now you have some questions for us. How do I get my bib? What if it rains? I just broke my foot; can I get my money back?

Our staff has compiled a series of frequently asked questions and their answers, as best we know them. We hope that this information will address most of your concerns. Remember to check the website frequently to find out "What's New."  If you change your address or your email, please let us know since that is our only way to stay in touch and keep you up to date.

Train safely and sensibly and we look forward to seeing you at the start line…

When do I get my bib number? Do you mail it to me?

Race packets, which include your bib number with attached bib tag, sweats bag, event shirt and Race Program must be picked up at the Health & Fitness Expo. Be sure to bring your photo ID! It's also helpful to know your bib number in advance, although we will have computers at the Expo where you can look up your bib number. Bib numbers will be texted/emailed to all registrants during the week prior to the races.

Where and when is the Expo?
  The Health and Fitness Expo is held at the Portola Hotel & Spa located in the heart of downtown Monterey. It is next to Fisherman's Wharf and across the street from our host hotel, the Monterey Marriott.
Expo Hours:          Fri, November 10         Noon to 6:00 p.m.
Sat, November 11        9:00 a.m. to 6:00 p.m.

In addition to picking up your race packets, the Expo features merchandise for sale, demonstrations and information from a variety of merchants and vendors on health related issues.

What do I need to pick up my race packet?

You must know your race bib number and have a valid photo ID to pick up your race packet. No exceptions! Bib numbers will be sent to all registered entrants by the timing company the week prior to the event. There will also be bib lookup computers at the Expo. If you designate someone else to pick up your packet, they will need to bring a completed Packet Pick-Up Authorization Form to the expo. There is race morning pick up between 5:30 and 6:45 AM to accommodate those who absolutely cannot pick up the day before. A packet pick-up tent will be located near the start.  Please know your bib number in advance if you plan to pick up race morning. Bib numbers are non-transferable. No one else may wear the bib number or chip assigned to you. Runners found on the course without bib numbers will be removed. Runners caught wearing someone else's bib number will result in both parties being banned from future Big Sur Marathon events. NO BANDITS!

I never received a confirmation email! What can I do?

If you registered and either didn't receive email confirmation of registration or cannot find your name on the Entry Confirmation page, bring your photo ID and proof of payment  to the Solutions Desk located on the Expo floor. If you can let us know prior to race weekend, we can research in advance. Email sally@bsim.org for questions regarding missing registration information.

The cut-off is 3 1/2 hours. What if I can't finish in this time?

To finish the race within the 3 1/2 hours allotted, walkers and runners must maintain a pace of 16 minutes per mile. There are several cut-off locations where you might be turned around to ensure you reach the finish in the time allotted. These will be specified in the Race Weekend Instructions which will be posted in early November.

What events can I register for at the Expo?

There will be race weekend registration for all events unless they are sold out.  Traditionally, the only event open for registration on race weekend is the Pacific Grove Lighthouse 5K, unless it too is sold out. You may also register for the By-the-Bay 3K at the Expo on the day before the event or on race morning (Saturday). There is no race day registration for the Ocean View Challenge or the Half Marathon.

Where can I park race morning? Does it cost anything?

Parking is FREE for race participants and will be available in the Custom House Garages (between Franklin and Del Monte), at Monterey Peninsula College and at Del Monte Shopping Center. Detailed parking instructions will be available in the Race Weekend Instructions that will be posted two weeks prior to race weekend. Return shuttles to both MPC and Del Monte Center will also be available from the intersection of Figueroa and the Recreation Trail, near the Half Marathon start.

Will there be gear pick-up at the finish?

If you are planning on doing a gear bag drop, we will have gear bags available for you in the t-shirt pickup area. You may drop your bag off prior to the start of the event, and it will be available to you at the finish near the runner's food tent. There will be two gear check vans at the event start, one on Cortez Street off Del Monte, and one in the parking lot next to Figueroa.  See the start line map for exact location. Please do not place items of value in the gear bag as we are not responsible for lost or broken items. Clothing found in unclaimed gear bags will be donated to charity.

How many aid stations are there on the course? What beverages will be offered?

Water stations, also offering Gatorade, will be found approximately every two miles on the course. GU will be available at two locations, miles 5.9 and 9.4. There will be first aid and medical support at all aid stations and at the finish.  There will also be a BYOB (bring your own bottle) fill-up station at the Half Marathon turnaround.

Will there be someone taking pictures of me on the course?

MarathonFoto will be on the course and at the finish taking pictures of walkers and runners. Make sure your bib number is pinned to the front of your clothing as this is how they will identify you. MarathonFoto will get in touch with you following the event or you can look for your pictures at www.marathonfoto.com

Where can spectators/family view the race?

There are many spectator viewing opportunities on the Half Marathon course. For the start of the race, spectators may go to Window on the Bay on Del Monte Avenue. Cannery Row is another good spot. Pacific Grove offers the best spectator viewing. There are numerous roads feeding in to Ocean View Blvd. where one can view both outbound and incoming walkers and runners. Spectators are encouraged to come to downtown Pacific Grove and watch the runners on Lighthouse Avenue. Lovers Point Park at Oceanview and 17th Street provides great viewing and live music as well. Check your official Race Program for more detailed spectator viewing information.

How soon can I get my results? Where can I find them?

Results will be posted on the results computers near the awards stage. Unofficial results will also be available online Sunday at www.bigsurhalfmarathon.org. The awards ceremony for Half Marathon runners will be held race day at 10:00 a.m. Timing is provided by South Valley Endurance.
All Half Marathon runners and walkers will be listed in our Virtual Results Book which will be available online in January. You can also download and print an Official Finisher's Certificate from the results page at www.bigsurhalfmarathon.org.

What can I expect if I am hurt and cannot run or walk? Do I get my money back?

If you have registered for one of our events and cannot participate due to injury or for any other reason, you may take the amount of your entry fee as a charitable donation on your income tax return. Your entry fee is NON-TRANSFERABLE AND NON-REFUNDABLE. You may not roll it over to another year or transfer, sell or give it to another person if you are unable to run. To view the complete cancellation policy, visit the event information page. 

Booking Protect is a registration protection program available through Active. Com. It is an opt-in offer that enables registrants to purchase coverage for the total cost of their registration and processing fees. If a registrant is unable to attend our event for a reason covered by the Registration Protection offer, they may contact Booking Protect to file a refund application and receive compensation.

Registration protection can only be purchased during the event registration process. The offer will appear on the payment page (immediately following the Order Details summary).  If an entrant decides later that they don’t want this protection, they can cancel up to 14 days after the start of the booked event for any reason – no questions asked. If you wish to cancel your purchase visit https://bookingprotect.com/contact-us/.

If you have purchased Booking Protect, you can submit a refund request via Booking Protect’s easy-to-use online portal at https://bookingprotect.com/refund/

What if I want a different shirt size?

The size you ordered is the size we ordered and to swap for a different size might mean someone else won't get the size they ordered. Contact the office at 831.625.6226 following the event, and based on availability of any leftovers, we'll be happy to make an exchange.

Can I push my child in a jog stroller?

Sorry, but for safety and liability reasons, we do not allow baby joggers on the course. The minimum age for participation in this event is 12 years. If a walker, you may not carry an infant in a back or front pack. No pets or wheels on the course as well.

What might the weather be like? What if it rains?

Autumn is traditionally the best time of year on the Monterey Peninsula, but there is a possibility of rain. The weather may be hot if the sun is shining or it may be very foggy. The temperature at the start may be chilly, so dress warmly prior to the start of the race. The race will be held as scheduled if it rains.

I absolutely cannot be at the Expo on Saturday to pick up my stuff!
  If you cannot pick up your bib at the Expo, you can do so on race morning between 5:30 and 6:45 AM.  We cannot guarantee your shirt size if you pick up race morning.  The packet pick up tent will be located near the start on Del Monte Avenue between Figueroa and Cortes.  You need to know your bib number in advance and bring either your photo ID or a photocopy of it.